Shipping policy

Aromatic Essence

Luxury Scents for Every Occasion

Thank you for shopping with Aromatic Essence. We carefully package every order to ensure your products arrive safely and securely.

Order Processing

Orders are typically processed and shipped within 2–4 business days after payment has been received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of unusually high order volume, processing times may be longer. If a significant delay is expected, we will make reasonable efforts to notify you.

Shipping

We currently ship orders within the United States using available shipping carriers and services selected at checkout.

Shipping rates are calculated based on the destination, package weight, dimensions, and shipping method selected.

Free standard shipping is available on qualifying orders of $75 or more.

Delivery Times

Once your order has been shipped, you will receive tracking information when available.

Estimated delivery times provided by the carrier are estimates and are not guaranteed. Carrier delays may occur due to weather, holidays, high package volume, transportation issues, or circumstances outside of Aromatic Essence's control.

For example, USPS Ground Advantage generally has an expected delivery window of 2–5 business days, but USPS does not guarantee delivery within that timeframe.

Aromatic Essence is not responsible for delays caused by the shipping carrier.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Aromatic Essence because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests that the order be reshipped.

Lost, Stolen, or Delivered Packages

Once an order has been shipped and tracking indicates that it has been delivered, Aromatic Essence is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and products so that we can assist you with filing a claim with the carrier when applicable.

Shipping Responsibility

Aromatic Essence carefully packages orders before shipment. Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

By placing an order with Aromatic Essence, you acknowledge and agree to this Shipping Policy.

Questions about your order?

Please contact us through our website or email us at support@aebrand.info.